Accessibility Statement for Waste Disposal Kingston upon Thames

This Accessibility Statement explains how we make information and services about waste disposal in Kingston upon Thames accessible to as many people as possible. We are committed to providing clear, inclusive and usable information so that residents, businesses and visitors can access waste disposal services with confidence.

Our commitment to accessibility

We aim for our online waste disposal information and digital services to meet the Web Content Accessibility Guidelines version 2.1, at level AA. These internationally recognised guidelines explain how to make web content more accessible and user friendly for everyone, including people with disabilities, older people and people using a wide range of devices and assistive technologies.

We regularly review our content for clarity, contrast and structure so that information about collections, recycling points and waste disposal services in Kingston upon Thames is as simple and readable as possible. Where it is not possible to achieve full compliance, we aim to offer reasonable alternative formats on request.

Screen-reader and assistive technology support

Our online waste disposal content is designed to work with modern screen readers, speech recognition tools, screen magnifiers and other assistive technologies. We use headings, lists and descriptive text to help users understand the structure of each page about waste collection, recycling and disposal options in Kingston upon Thames.

We try to ensure that images used to explain waste disposal arrangements include meaningful alternative text, so that key information is available to people who cannot see the images. Where complex diagrams or schedules are used, we aim to provide the information in a text-based format as well.

Keyboard navigation and focus

Our goal is for all interactive elements, such as forms, buttons and menus relating to waste disposal services, to be usable with a keyboard alone. Users should be able to move through content in a logical order using the Tab, Shift plus Tab and arrow keys, and to activate buttons or links using the Enter or Space keys.

We aim to maintain a visible keyboard focus indicator so that users can clearly see which part of the page is currently selected. This helps people who cannot use a mouse to request waste disposal collections, locate local recycling facilities and submit enquiries about waste services in Kingston upon Thames.

Text clarity and readability

We use plain language wherever possible and avoid unnecessary jargon when describing waste disposal procedures, restrictions and guidance. We seek to provide clear headings, short paragraphs and consistent layouts to support users with cognitive or learning disabilities, or anyone who prefers straightforward information.

Where specialist terms are necessary, such as names of particular waste materials or regulations, we aim to explain them in simple terms. If any content about waste disposal in Kingston upon Thames is difficult to understand, you can contact us to request a clearer explanation or an alternative format.

Limitations and areas for improvement

Despite our efforts, some content or older documents related to waste disposal Kingston upon Thames may not fully meet WCAG 2.1 AA requirements. For example, certain legacy files, scanned documents or third-party tools used for mapping and scheduling may present accessibility challenges.

We are working to replace or update inaccessible content over time and to encourage our partners and suppliers to follow accessibility best practice wherever their services affect how you access waste disposal information.

Requesting accessible formats and reporting issues

If you have difficulty accessing any information or service relating to waste disposal in Kingston upon Thames, you can contact us to request support. We will consider your request and aim to respond within a reasonable timeframe.

You can contact us to:

Request information about waste disposal, recycling or collections in an accessible format such as large print, easy read or an audio description.

Ask for help using an online form or tool related to waste disposal Kingston upon Thames if you cannot access it with your assistive technology.

Report an accessibility problem, including issues with screen-reader compatibility, keyboard navigation, colour contrast or unclear content.

Contact for accessibility requests

To make an accessibility request or to tell us about a problem with access to waste disposal information in Kingston upon Thames, please contact our accessibility team and clearly describe the page or service you are using, the issue you are experiencing and the assistive technology or browser you are using. Providing this detail helps us investigate and improve our services more quickly.

We welcome feedback on how we can improve the accessibility of our waste disposal services in Kingston upon Thames and are committed to ongoing improvements so that everyone can manage their waste and recycling as independently as possible.